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Please contact us at info@wallsthattalkshop.com if you have any questions about the shipping charges.

We may can save you some money on the shipping fees since the automatic shipping calculator at checkout sometimes does not have the capabilities to fully calculate a combined purchase of the heavier items.

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USA orders shipped USPS Priority Mail 

 
INTERNATIONAL orders are shipped USPS First Class International Mail.
Buyers are responsible for any CUSTOM DUTY FEES or IMPORT TAXES that may be due upon delivery.

Please allow 4 to 6 weeks for International delivery.
Since all of our items are custom made the EU Directive on Consumer Rights does not apply to purchases from Walls That Talk.

Since this is a CUSTOMIZED item please allow :
3 to 5 business days to cut and finalize your vinyl lettering order.
3 to 5 business days to process your etched glass order.
5 to 7 business days to process your hand painted canvas order.
NOTE: This does not include delivery time.

Every effort will be made to produce your order as fast as possible.

MULTIPLE ITEM PURCHASES:
If you make a purchase including a variety of products vinyl wall decal, painted canvas and or etched glasses then we may have to ship them in separate boxes.

MULTIPLE QUANTITIES: (this applies to large canvas and etched glasses)
Depending on what you purchase, we may can combine certain items to save you on shipping fees. The automatic shipping calculator at checkout does not have the capabilities to fully calculate a combined purchase but if you contact us before purchase then we can calculate exactly what the shipping fee will be. We can either refund you the overcharge on the shipping or create a personal invoice for you.

GLASSES:
If you are needing a large quantity contact us so that we can calculate what the shipping will be.

Please contact us at info@wallsthattalkshop.com if you have any questions about combined shipping of multiple types or multiple items purchased.


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WRONG ADDRESS: If an incorrect address was provided to us, you will be responsible for the cost of shipping the package to the corrected address. The USPS does not reship for free. Thanks for your understanding.

LOST/STOLEN PACKAGES:
* If the package hasn't arrived in the specified time frame, please let us know. We will file a lost package claim with USPS and assist with tracking down the misplaced package.
* If a buyer does not receive a package and the tracking shows delivered, the buyer will have to file a fraud report with their post office for theft or missing package. 

DAMAGED ITEMS:
If items are lost or damaged in transit please contact us IMMEDIATELY. An insurance claim will be filed to recoup the costs of the items and they will be replaced. IF DAMAGED YOU MUST RETAIN ALL PACKAGING. Refunds and re-shipments for damaged items cannot be processed without packaging materials and pictures of the damage.

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RETURNS / EXCHANGES:

RETURNS & EXCHANGES for VINYL LETTERING:  (This item is final sale, non-returnable, non-refundable and non-exchangeable.)
Due to the customization options of size and color vinyl decals are custom orders. As such, we are unable to offer refunds or exchanges for our vinyl decals. If there is an error on our part then we will promptly take care of the problem.Thank you for understanding.

COMPATIBILITY: Unfortunately we cannot accept returns, refunds or offer exchanges on products that will not adhere. There are too many brands of paint, type of paint finishes, conditions, and variables to know whether the vinyl will stick to your specific surface. Please ask for a sample prior to ordering so that you may test adhesion properties on your surface.
COLOR: We offer free color swatches. No orders can be exchanged for a different color just because it didn't match your decor. Thanks for understanding.
To order a TEST DECAL or COLOR SWATCHES, please contact us. There is no charge for the test decal or color sample.

DAMAGE DURING INSTALLATION:
While no guarantees can be made that decals will adhere properly to all surfaces, we cannot be held liable for problems incurred during the application process resulting from poor surface preparation, incompatible paints or wall textures, or damage such as folds or tears. If your vinyl does get damaged during installation we will offer a one time identical replacement, whole or just the damaged parts, at a reduced price and buyer will be responsible for shipping. No discounted replacement will be offered if your original order is over 30 days old.

DAMAGE DURING SHIPMENT:
The paper backing sometimes gets wrinkled during shipping, this is normal but that does not necessarily mean the vinyl is damaged as the result of the wrinkles. In the event that a decal arrives damaged, please contact us and we will arrange to replace the item or the damaged portions. Please be prepared to send photographs of damages so that we can determine the extent of the damage. If the whole decal is damaged then it will be replaced pending an insurance claim. NOTE: No replacement product will be issued for orders over fourteen (14) days old.

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RETURNS & EXCHANGES for PRE-DESIGNED STRETCHED CANVAS ART:
If you are not completely satisfied with the pre-designed canvas art that you receive, simply return the item in the condition that you received it within seven (7) days for an exchange or refund. Shipping costs are not refundable and customers will be responsible for return shipping if an exchange is requested.


RETURNS & EXCHANGES for NON-PERSONALIZED GLASSWARE:
If you are not completely satisfied with the non-customized glassware that you receive, simply return the item in the condition that you received it within seven (7) days for an exchange or refund. Shipping costs are not refundable and customers will be responsible for return shipping  AND INSURANCE. (If we receive the item back broken and it did not have insurance then no refund will be issued.) Buyer will be responsible for return shipping if an exchange is requested.

CUSTOM PAINTED CANVAS AND ETCHED GLASS:  (This item is final sale, non-returnable, non-refundable and non-exchangeable.)
Etched/personalized/custom items are non-refundable. If there are any discrepancies with your order please contact us immediately. If possible the buyer will receive a final proof for preview before we create the order and it is the buyers responsibility to make sure the spelling and information is all correct on the proof at that time.
CANVAS: Since computer settings are different for everyone we can not refund or exchange for colors not matching exactly. If you are needing to match colors exactly then we would need a physical swatch or sample of the color you are wanting prior to painting the custom order.

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HOW TO INSTALL:
In your shipment you will receive detailed instructions and tips to make your installation easy. Please read all instructions BEFORE attempting to install and contact us if you have any questions about installing your design.

The average decal takes approximately 30 minutes to apply. However, this time can vary depending on your experience and the intricacy of the design.

If your vinyl wall decal is a layered design you will need to apply each piece separately.

For best results please allow any newly painted surfaces to cure 1 to 2 months before applying vinyl.

Vinyl wall graphics need to be applied in a timely manner, preferably within 2 weeks of receiving your shipment. The longer the vinyl sits after being cut, the harder it becomes to release from the backing paper.

Failure to properly clean the application surface before installation could cause adhesion problems such as difficulty during installation and poor adhesion once installed.

Vinyl may not adhere to surfaces painted with Teflon, Stain Guard or VOC free paints.VOC free paints are a green friendly paint with low odor or no odor.

May cause slight damage upon removal from some surfaces requiring paint touch-ups.

We do guarantee our product to be the best that we can offer in quality and workmanship. We sell only what we believe to be a top quality hand crafted product. We do not guarantee that it will work on all surfaces alike. All information that we know about the vinyl itself is shared freely.

The professional materials we use to create our vinyl artwork is approved as interior safe. Apply at your own risk. Walls That Talk, a division of ThunderStorm Graphics, shall not be liable for any direct, indirect or consequential damages, arising from the use or the inability to use the product. On occasion slight damage can occur with removal of vinyl decals, requiring some paint touch up on the wall surface.