Shipping and Returns

Please contact us at if you have any questions.


Delivery Dates are "Estimated" dates given by the UPS/USPS and are NOT Guaranteed, per UPS and or USPS.

USA orders shipped UPS Ground Mail or USPS First Class - We generally process a completed vinyl decal order within 3 to 5 business days. Estimated time to receive your vinyl decal in the USA is aprox one week from purchase.

CANADA orders are shipped USPS First Class International Mail. Please allow 2 to 6 weeks for International delivery. *Buyers are responsible for any CUSTOM DUTY FEES or IMPORT TAXES that may be due upon delivery.

Since all of our items are custom made the EU Directive on Consumer Rights does not apply to purchases from Walls That Talk.

NOTE: With the exception of Canada we have decided not to ship Internationally due to the new VAT issues and taxes, the really long and sometimes unreliable delivery times as well as the absurd expense of International shipping. Thank you for understanding.

Since this is a made to order item please allow :
3 to 5 business days to cut and finalize your vinyl lettering order.
5 to 7 business days to process your hand painted canvas order.
NOTE: This does not include delivery time.

Every effort will be made to produce your order as fast as possible.

If you make a purchase including a variety of products, both vinyl wall decal and painted canvas, then we may have to ship them in separate boxes.


PACKAGE RETURNED TO SENDER: If your order is returned to us due to a problem with your shipping address then you will be responsible for the cost of shipping the package to the corrected address. The USPS does not reship for free. Thanks for your understanding.

* If the package hasn't arrived in the specified time frame, please let us know. We will file a lost package claim with USPS and assist with tracking down the misplaced package.
* If a buyer does not receive a package and the tracking shows delivered, the buyer will have to file a fraud report with their post office for theft or missing package.  

If items are lost or damaged in transit please contact us immediately.  IF DAMAGED YOU MUST RETAIN ALL PACKAGING. Refunds and re-shipments for damaged items cannot be processed without pictures of the damage and the package. Your damaged item will be replaced but we need the pictures to file our insurance claim.



Because of the custom nature of vinyl wall decals a strict return policy will be enforced.

*No returns on products 14 days after delivery date, there will be no exceptions to this policy.

*The decals must be in unused condition, not altered and returned in the original box and packaging.
*Customer is responsible for a 15% restocking fee deducted from the refund. An exchange for a different color, size or design is treated the same as a return and will be subject to the 15% stocking fee as well as shipping cost for the exchanged decal to be sent.

*Shipping charges are non-refundable.

*All packages will be opened and inspected before starting the refund process.

Items that are NOT returnable are as follows:

*Any items partially applied or damaged during the application process.

*Any personalized decals (including but not limited to monograms, personalized names, initials and dates)

*Custom orders are not returnable. All sales final.

COMPATIBILITY: Unfortunately we cannot accept returns, refunds or offer exchanges on products that will not adhere. There are too many brands of paint, type of paint finishes, conditions, and variables to know whether the vinyl will stick to your specific surface. Please ask for a sample prior to ordering so that you may test adhesion properties on your surface.
COLOR: We offer free color swatches.
To order a TEST DECAL or COLOR SWATCHES, please contact us. There is no charge for the test decal or color sample.

While no guarantees can be made that decals will adhere properly to all surfaces, we cannot be held liable for problems incurred during the application process resulting from poor surface preparation, incompatible paints or wall textures, or damage such as folds or tears. If your vinyl does get damaged during installation we will offer a one time identical replacement, whole or just the damaged parts, at a reduced price and buyer will be responsible for shipping. We will need to see pictures of the damaged parts to determine what needs to be replaced. No discounted replacement will be offered if your original order is over 30 days old.

The paper backing sometimes gets wrinkled during shipping, this is normal but that does not necessarily mean the vinyl is damaged as the result of the wrinkles. In the event that a decal arrives damaged, please contact us and we will arrange to replace the item or the damaged portions. Please be prepared to send photographs of damages so that we can determine the extent of the damage. If the whole decal is damaged then it will be replaced pending an insurance claim. NOTE: No replacement product will be issued for orders over fourteen (14) days old.


If you are not completely satisfied with the pre-designed canvas art that you receive, simply return the item in the condition that you received it within seven (7) days for an exchange or refund. Shipping costs are not refundable and customers will be responsible for return shipping if an exchange is requested.

CUSTOM PAINTED CANVAS:  (This item is final sale, non-returnable, non-refundable and non-exchangeable.)
Personalized/custom items are non-refundable. If there are any discrepancies with your order please contact us immediately. If possible the buyer will receive a final proof for preview before we create the order and it is the buyers responsibility to make sure the spelling and information is all correct on the proof at that time.
CANVAS: Since computer settings are different for everyone we can not refund or exchange for colors not matching exactly. If you are needing to match colors exactly then we would need a physical swatch or sample of the color you are wanting prior to painting the custom order.


In your shipment you will receive detailed instructions and tips to make your installation easy. Please read all instructions BEFORE attempting to install and contact us if you have any questions about installing your design.

The average decal takes approximately 30 minutes to apply. However, this time can vary depending on your experience and the intricacy of the design.

If your vinyl wall decal is a layered design you will need to apply each piece separately.

For best results please allow any newly painted surfaces to cure 1 to 2 months before applying vinyl.

Vinyl wall graphics need to be applied in a timely manner, preferably within 2 weeks of receiving your shipment. The longer the vinyl sits after being cut, the harder it becomes to release from the backing paper.

Failure to properly clean the application surface before installation could cause adhesion problems such as difficulty during installation and poor adhesion once installed.

Vinyl may not adhere to surfaces painted with Teflon, Stain Guard or VOC free paints.VOC free paints are a green friendly paint with low odor or no odor.

May cause slight damage upon removal from some surfaces requiring paint touch-ups.

We do guarantee our product to be the best that we can offer in quality and workmanship. We sell only what we believe to be a top quality hand crafted product. We do not guarantee that it will work on all surfaces alike. All information that we know about the vinyl itself is shared freely.

The professional materials we use to create our vinyl artwork is approved as interior safe. Apply at your own risk. Walls That Talk, a division of ThunderStorm Graphics, shall not be liable for any direct, indirect or consequential damages, arising from the use or the inability to use the product. On occasion slight damage can occur with removal of vinyl decals, requiring some paint touch up on the wall surface.